FitCounter support
How can we help?
Find quick answers below, or contact the developer directly for help with FitCounter, bug reports, feedback, and feature requests.
Email supportDirect support
Contact the developer
FitCounter is developed and supported by Dominik Scheucher. Email dominik@scheucher.io for assistance.
Please do not include passwords or other sensitive information.
Before contacting support
If something is not working as expected, try these quick steps:
- Close and reopen FitCounter.
- Check that your device volume is on if workout cues are silent.
- Confirm that you are using the latest version available from the App Store.
- Restart your device if the issue continues.
Reporting a problem
Including the following details helps diagnose an issue more quickly:
- Your device model and operating-system version.
- The FitCounter version shown in the app's Settings screen.
- The steps that led to the problem and what you expected to happen.
- A screenshot, if it helps explain the issue and contains no sensitive information.
Workouts and presets
FitCounter works offline. Workout settings and saved presets remain on your device and are not available to the developer. You can edit or remove presets from the Settings screen. Removing the app also removes locally stored FitCounter data, subject to your device's backup and restore behavior.
Privacy
FitCounter has no accounts, advertising, analytics, or remote workout-data service. Read the full FitCounter privacy policy for details.